Refund and Return Policy

At Gusto, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, please review our refund and return policy below:

1. Returns

• You may return unused and unassembled items within 45 days of receiving your order.

• All returned products must be in their original, unopened packaging and in new condition.

• Please ensure that any accessories, manuals, or other items included in the original packaging are returned with the product.

2. Non-returnable items

• Certain products such as [insert specific items, e.g., food items, sale items, gift cards, etc.] are not eligible for return or refund.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment, and a credit will be applied within 7-10 business days.

• Shipping costs are non-refundable, and customers are responsible for return shipping fees, unless the return is due to a product defect or error on our part.

4. Defective or damaged products

• If your product arrives damaged or defective, please contact our customer service team at sales@gustogrills.com within 7 days of receiving your order. We will offer you a replacement or a full refund, depending on your preference.

5. How to return a product

• To initiate a return, please contact our customer service team at sales@gustogrills.com to obtain a Return Authorization (RA) number.

• Include your RA number and a copy of your original order confirmation when returning the product.

• We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

6. Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.